BUILDING A HUMAN-CENTERED AND EFFICIENT INTEGRATED LICENSING SYSTEM

Deskripsi

BUILDING A HUMAN-CENTERED AND EFFICIENT
INTEGRATED LICENSING SYSTEM

Author:
Marito Magno

Cover Design:
Muhamad Opan Fadhilah

Layout:
Ida Farida

Editor:
Ida Farida

ISBN:
–

Penerbit:
CV. Ridwan Publisher

Jumlah Halaman:
156 Halaman

*Sinopsis*

This book explores the transformation of public services in the digital era, with a particular emphasis on the integrated licensing system in Timor-Leste. By examining the role of the SERVE institution and the development of the IDSS, it illustrates how digital innovation becomes a driving force for bureaucratic reform—promoting efficiency, accountability, and a people-centered approach to governance.

Organized into five main sections, the book traces the evolution of administrative reform, inter-sectoral collaboration, and community participation in shaping an inclusive and cooperative public service ecosystem. Written in an academic yet accessible style, it presents a strategic viewpoint that sees digitalization not merely as an end goal, but as a pathway toward justice, transparency, and empathy in modern governance.

Intended for students, researchers, and civil servants, this work takes inspiration from Timor-Leste—showing that even a young nation can emerge as a model in developing fair and humane public services.